CONDITIONS OF RETURNS

1. Timeframe:

Submit your return request within 30 days of dispatch of your order.

Returns for store credits must be received within 30 days from the date of approval.

2. Shipping Costs:

All return shipping costs must be covered by the customer unless the item is confirmed as faulty by our team.

3. Faulty Items:

If you receive a faulty garment, contact us at info@rubinsathleisure.com within 7 days of receiving the item to organise a return.

4. Tracking:

We recommend obtaining tracking for your return parcel. Rubins Athleisure is not responsible if your return goes missing during delivery.

5. Non-Returnable Items:

Items marked as Final Sale.

6. Product Condition:

All products must be returned in the following condition:

• Unworn.
• Tags attached.
• In original packaging.
• Free from perfume or deodorant smells.
• Free from makeup or fake tan marks.

Returned items must be sent using a small satchel (no boxes, please).

7. Rejection of Returns:

If returned items do not meet these conditions, we reserve the right to reject the return. Items that have been worn, soiled, or damaged will not qualify for store credit. Customers will have the option to pay for the goods to be returned to them. If we do not receive a response within 7 business days, the items will be donated.

Please note: Rubins Athleisure does NOT cover the cost of returns to our head office. Allow 3-5 business days for your return to be processed after receipt.

8. STORE CREDITS/GIFT CARDS

We only refund as store credit or gift card.

• Once processed, you will receive a gift card/store credit for the amount paid for the item at the time of purchase.
• Gift cards/store credits will be sent via email.
• Store credits expire 3 years after the issue date.
• Store credits can be used with sale items and site-wide promotions.

9. FAULTS

If you receive a garment with a fault or the incorrect garment, contact us at info@rubinsathleisure.com within 7 days of receiving the item. Include pictures of the fault in your email. Once confirmed faulty/incorrect, you may return the item for a store credit, refund, or replacement. Detailed return instructions will be provided by our team.